Returned goods

Sometimes things don’t fit quite as they should. We’ll sort it out easily – you can return or exchange any item purchased from us. Below, we’ve answered some frequently asked questions:

1. Can I exchange an item I’ve purchased?

Does the size or cut not suit you? Exchanges are free of charge.

1. Get in touch: Before sending your parcel, email us at info@plove.cz and include your order number and the new size or model you’d like. We’ll check availability and agree on the next steps.
2. Send it via Zásilkovna: Once we’ve confirmed, pack the item carefully so it arrives in good condition and in its original state. Take it to any Zásilkovna drop-off point and provide the return shipment code 97093972 and your name. You won’t pay for return shipping for an exchange.
3. We’ll send the replacement: As soon as we receive the unworn item in good condition, we’ll promptly send you the new size.

Note: If the item you want is out of stock, we’ll agree on another product or a refund. Exchanges at our showroom at Klimentská 3 are not possible outside the season (we don’t have products available there).

2. Can I return an item I’ve purchased?

If you’re not happy with an item, you can return it (withdraw from the contract) within 14 days of receiving it.

1. Get in touch: Let us know at info@plove.cz and include your order number.
2. Send it via Zásilkovna: Pack the item carefully so it reaches us in its original condition. The customer pays the return shipping costs – before sending it, please pay the fee via the Return shipment link. At the Zásilkovna drop-off point, provide code 97093972 and your name.
3. Refunds: Once your parcel arrives and we’ve checked it, we’ll refund the amount to the account used to pay for the order.

Personal drop-off: We recommend using Zásilkovna. If you’re near our showroom at Klimentská 3 (Prague 1), you can arrange to drop off your item in person by email in advance.

3. Can I make a warranty claim?

If a defect appears in an item within 24 months, you are of course entitled to make a warranty claim.

1. Get in touch: If there’s a problem, contact us as soon as possible at info@plove.cz. Include your order number, describe the defect, and attach proof of purchase.
2. Send it in: Send the item back clean and in its original condition via Zásilkovna (using code 97093972).
3. Processing: We’ll process your claim within the statutory period of 30 days and inform you of the outcome by email.

Warranty claim conditions at a glance:

• We only accept clean items for warranty claims.
• Proof of purchase is required (a copy or the original receipt is sufficient).
• Warranty claims do not cover defects caused by normal wear and tear or improper care.

If you have any questions about choosing, ordering or delivery of items from our online store, you can contact us at any time by email at info@plove.cz or by phone at +420 608 010 884.